Fujifilm Professional Service (Australia) – My positive experience



Fujifilm: “Hi this is Neil.”

Me: “Hey Neil, Ian here. Thanks for returning my call. How are you?”

Fujifilm: “I’m well thanks… (pause) … is this THE Ian?”

Me (amused): “Yes! It’s me! Ian Tan from Fuji X Aus!”


It’s the first time in my life when someone has referred to me as THE Ian. Part of me is amused at the notion that I’m even mildly well-known. But I also feel a sense of affirmation that all the hard work we put in with the Fuji X Aus community is recognised by Fujifilm Australia and many of the staff there, like Neil Pash from their service department, recognise our names.

And the reason why I’m talking to Neil Pash from Fujifilm Australia over the phone is because I needed to organise a service for my X-H1 body and XF16-55mm lens. I’ve had my X-H1 for over a year now and it’s been with me all around Melbourne, to tropical Fiji and most recently to Cervantes, Western Australia, where I was filming some footage on top of some sand dunes. The XF16-55mm F2.8 lens is my most used lens and I’ve had it for 3 years. It’s a workhorse lens, but recently the aperture ring has started to stick a little, a sign that it was due for a visit to Dr. Fuji. I was recently approved for membership in the Fujifilm Professional Service (FPS) program so I thought it would be helpful to document my experience.

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Square filter kit comparison: H&Y vs NiSi


Recently I was introduced to a filter kit by a company called H&Y whose filter holder uses a clever magnetic design to mount their filters. They use materials like Corning Gorilla Glass (lightweight, tough, used in most smartphone screens), and German Schott glass (one of the best optical glass in the world, owned by Zeiss) in their products. I was offered the chance to take it for a test-run so click on the video above for a quick mini-review.

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My handheld rig: 1) Fujifilm X-H1, 2) Fujinon MK18-55mm T2.9 lens, 3) RODE VideoMic Pro

Fujifilm’s X-series cameras are known for their producing beautiful images straight out of the camera with the use of their film simulation modes and their excellent selection of high-quality and affordable lenses. Whilst these features primarily benefit stills images, they are also equally, if not more, compelling for users who shoot video.

I started video with Fujifilm cameras ever since the X-T2 was released and now with the X-H1, which has more video-friendly features, I’ve found that I’m shooting more video than ever. Not only that, I’ve surprisingly found myself encouraging other Fujifilm shooters to try their hand at video because I’m just enthralled by the beautiful footage I’m recording with these amazing cameras.